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Customer Support

Escada Systems has a dedicated and experienced support team available to ensure that the best level of support diagnostics and service is available to all customers.

Support Contracts

A Customer Support Contract allows the customer the peace of mind that should a support problem arise, a support engineer will endeavour to correct the problem with your system.

Customised service levels are available to suit customer site requirements.

Levels of Support

There are various levels of support cover available, all providing telephone helpdesk and remote log on diagnostic support.

The customer will be given advice on all aspects of hardware, software and systems operation, and will gain priority over callers without a support contract.

If an event cannot be resolved through the helpdesk, an Escada engineer will access the system remotely to diagnose the issue.

Information can then be given as to why a certain event is occurring along with the recommended corrective action.

General Support Enquiries: support@escadasystems.co.uk